JOB DESCRIPTION
The Account Manager will be responsible for developing long-term relationships with our portfolio of clients, connecting with key business executives and stakeholders. Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. They will also be actively involved in new business – upselling to current clients, delivering creative offers and participating in pitches for new clients.
RESPONSIBILITIES RANGE
- Serve as the primary contact and leader for three or more clients, managing staffing and profitability
- Manage the implementation of scopes-of-work to ensure that client deliverables are successfully met on deadline
- Deliver and implement cross channel comms campaigns (media, influencers & KOLs, social media, strategic partnerships, events, PR stunts)
- Manage budgets & align resources
- Develop relationships with key top-tier media and share new media contacts and opportunities with other teams from the agency
- Provide reporting and measurement for all program activities
- Supervise and mentor junior staff members, including guidance on their professional growth
- Display a strong understanding of and effectively communicate of the services offerings to existing clients and continually provide new and fresh ideas for renewal/expansion proposals
- Actively participate in new business: Identifies opportunities to upsell and grow the account; brings in new business opportunities through own network, experience and meet established revenue goals; generates new business pitch decks with strategic, creative thinking; contributes meaningfully to RFPs
REQUIREMENTS
- 5 years experience in account management
- Intrapreneurial spirit
- Proven account management or other relevant experience
- Demonstrate creativity and proactivity by leading group brainstorms, developing new story ideas, and providing strategic recommendations on PR programs
- Demonstrate a solid track record of regularly placing high-profile media coverage on behalf of clients, showcasing a strong ROI for the client
- Exhibit a strong understanding of owned media strategy and implementation
- Demonstrate expertise in social media platforms, strategy, and measurement
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communications skills
- Deep digital understanding
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability, and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem-solving skills
- Excellent time and project management skills. You’re always looking to improve inefficient processes
- Keen attention to detail and adherence to deadlines
